Hundreds of dollars of tickets were stolen out of Ticketmaster accounts for two Mt. Juliet women. They believe their information may have been compromised after Ticketmaster fell victim to a cyberattack back in May.
MT. JULIET, Tenn. (WKRN) — Hundreds of dollars of tickets were stolen out of Ticketmaster accounts for two Mt. Juliet women.
They believe their information may have been compromised after Ticketmaster fell victim to a cyberattack back in May.
“If you’re familiar with the Taylor Swift presale, it’s an enormous undertaking,” Lucy Pfeiffer said.
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Pfeiffer said her sister was able to snag three tickets for the Eras Tour in Toronto this November. However, just weeks before the scheduled concert, “I woke up to a series of texts from my sister that said our tickets were stolen, I don’t know how this happened,” she said.
Pfeiffer said her sister then received a message in her account that her tickets were claimed by a person named Mark Dude. “There was no email when ‘Mark Dude’ signed in. So, it just goes to show how it is to hack into these accounts.”
She then found their tickets being resold on various resale sites.
“I’ve called each of these resellers and told them these tickets were stolen, can you please take them down,” Pfeiffer said.
She called on Saturday. As of Tuesday morning, the tickets were still on the sites.
“I had four tickets for my son to see Broadway in Nashville,” Angela Butler said.
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Butler said someone also stole hundreds of dollars of tickets to shows in Nashville and Chicago from her account. She said she immediately called the Ticketmaster’s customer service line.
“I call several times a day, when they open when they close, and the same thing happens. It’s busy and then you get put on hold,” Butler said.
It’s a frustrating process for both Butler and Pfeiffer who said they’ve also spent hours on hold with the fraud department and continue to hit dead ends.
“Being on the phone including being on hold probably 8 to 10 hours at this point,” Pfeiffer said.
Once News 2 reached out to Ticketmaster Tuesday, they claimed they were able to recover and return Pfeiffer’s tickets. However, she told News 2 they still have not been returned.
They also wrote in a statement:
“Overall, our digital ticketing innovations have greatly reduced fraud compared to the days of paper tickets and duplicated PDFs. Having that digital history is also how we are able to investigate the situation and restore fans’ tickets. The top way fans can protect themselves is setting a strong unique password for all accounts – especially for their personal email which is where we often see security issues originate. Scammers are looking for new cheats across every industry, and tickets will always be a target because they are valuable, so Ticketmaster is constantly investing in new security enhancements to safeguard fans.”
They also wrote Ticketmaster passwords were not exposed in the data incident earlier this year.