Opinion: To build confidence in larger projects, Calgary Transit needs to sweat the small stuff Michele Jarvie — Calgary Herald

When Andy Byford was CEO of the Toronto Transit Commission, he was notoriously hands-on: He rode and walked the system, spoke to customers and looked for ways to improve their experience, no matter how small. Byford is widely loved in transit circles, and his reputation as a “fixer” has seen him lead increasingly complex transitWhen Andy Byford was CEO of the Toronto Transit Commission, he was notoriously hands-on: He rode and walked the system, spoke to customers and looked for ways to improve their experience, no matter how small. Byford is widely loved in transit circles, and his reputation as a “fixer” has seen him lead increasingly complex transit systems in Toronto, New York and London. He’s now in charge of transforming Amtrak, the U.S.’s beleaguered national railway carrier. Read More …Read More