NEW MEXICO (KRQE) – New Mexico Gas Company provided incorrect information in home energy reports sent to customers this month. NMGC is working with the third party that produces the reports to inform customers who received the reports and provide corrected data. The mistake occurred only on the home energy reports, which are separate from the […]
NEW MEXICO (KRQE) – New Mexico Gas Company provided incorrect information in home energy reports sent to customers this month. NMGC is working with the third party that produces the reports to inform customers who received the reports and provide corrected data.
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The mistake occurred only on the home energy reports, which are separate from the billing process. The reports contained a graph that incorrectly compared customer use with that of other homes, making it appear that some customers might be using much more gas than similar-sized residences.
About 160,000 customers received incorrect reports. New Mexico Gas Company said a correction letter will be sent later in the month.
Customers with questions about their reports can call 1-877-501-7835.